How to buy
What happens after you enquire
Most people buying a puppy have never done it before, and the process is rarely explained anywhere. This is the whole thing end to end — what we do, what we need from you, roughly how long it takes, and the points at which you can walk away.
In one paragraph
The short version
You tell us what your home is like. We tell you honestly whether a Doodle or a Poodle suits it, and if so which size. When there is a puppy that genuinely fits, you see it live and read its records. If you want it, we put the total and the terms in writing, you confirm, and we agree a collection date for when the puppy is old enough. You collect, and we stay reachable afterwards.
Nothing is paid before you have seen the puppy and read the terms, and you can stop at any point up to that without owing anyone anything.
End to end
The process in detail
How long the whole thing takes depends almost entirely on whether a suitable puppy is available now or you are waiting for one.
- 1. You get in touch. WhatsApp, a call, or the form on the booking page. Tell us your city, who lives at home, and what you think you are looking for — it does not matter if that turns out to be wrong.
- 2. We work out what actually suits you. Your routine, hours at home, children, other pets, and what you can realistically spend on grooming. Sometimes the answer is a different size from the one you had in mind, and occasionally it is that now is not the right time. How that conversation works.
- 3. We tell you what is actually available. If there is a suitable puppy here, we say so. If there is not, we say that instead of showing you something that does not fit. The current list.
- 4. You see the puppy. A live video call, or a visit in person if you are nearby, with the records for that specific puppy. Arranging a visit · how to read the records.
- 5. We put the total and the terms in writing. One figure, what it covers, and the reservation terms — before any money is discussed in earnest. What moves the price.
- 6. You decide, in your own time. We do not ask for a decision on the call. If you confirm, the puppy is reserved for you and stops being offered to anyone else. What a booking holds.
- 7. We agree a collection date. Never earlier than eight weeks of age, regardless of when you would like it.
- 8. You collect, and we hand everything over. Records, diet and an unhurried conversation. What collection day involves.
- 9. We stay reachable. The first fortnight generates the most questions and they are usually the ones worth answering properly.
The gap in between
Who looks after the puppy until you collect it
If you reserve a puppy that is not yet old enough to leave, there is a wait — sometimes a few days, sometimes a few weeks. During that time the puppy stays where it has been living, with its mother and littermates, which is exactly where it should be. Nothing about reserving it changes how it is kept or fed.
You are welcome to ask how it is getting on during that wait, and to see it again before collection day. People often assume that is an imposition. It is not — a buyer who stays interested through the wait is a good sign, not a nuisance.
If anything changes, you hear it from us first. If the puppy is unwell, or anything else material happens between reserving and collecting, we tell you rather than letting you find out on the day.
Be clear on this
What is included, and what is not
The second list is the one most sellers leave out, and it is the one that causes the arguments.
Included in the price we quote
- The puppy itself.
- Whatever health records exist for it, handed over at collection.
- A full account of the diet it is on.
- What we know about its parents.
- Us being reachable through the settling-in weeks.
Not included
- Veterinary treatment after the puppy goes home, including the rest of the vaccination course.
- Food, bedding, a crate, leads or any other equipment.
- Grooming, which begins within the first few months and continues for life.
- Insurance, boarding or training.
- Any guarantee or warranty. Why we do not publish one.
On payment: the total, what the reservation amount does and when the balance is due are confirmed to you in writing before anything is paid, for the specific puppy you are buying. We do not publish those terms as a general policy here, because the version that matters is the one you are given and can hold us to.
The other direction
What we ask of you
Short list, and none of it is unreasonable.
- Answer the household questions honestly. Telling us what you think we want to hear only produces a bad match, and you are the one who lives with it.
- Actually look at the puppy on a live call or in person before you commit to anything.
- Read the terms before you pay rather than after. Ask about anything in them that is unclear.
- Tell us if you change your mind as early as you can. It is far better than going quiet.
- Register with a vet in your area before collection day.
- Tell us how it is going afterwards, particularly if something is wrong.
FAQ
Questions about the process
How long does the whole process take?
It depends entirely on whether a suitable puppy is here now. If one is, the limiting factor is usually the puppy’s age rather than anything administrative. If nothing suitable is available, it takes as long as it takes — and we would rather tell you that than place the wrong puppy quickly.
Do I have to pay anything to start the conversation?
No. Nothing is paid until you have seen the puppy, read what is included and been given the terms in writing. Everything before that point costs you nothing and commits you to nothing.
Will I be dealing with one person or a sales team?
One person. This is a small operation rather than a call centre, which is why replies come from the same number throughout and why you can ask the same person about a conversation you had three weeks earlier.
What if you do not have anything suitable?
Then we say so. Tell us what you are looking for and we will come back to you when something genuinely fits, rather than steering you towards whatever happens to be available now.
Can I change my mind after seeing the puppy?
Yes, and up to the point of confirming in writing there is nothing to unwind. Seeing a puppy and deciding against it is a normal outcome and not one we hold against anybody.